Verification
What we ask for, at which amounts, and what it holds back, published before you deposit. A deposit is never refused for verification: what waits for it is a withdrawal.
You can always deposit
Money can be deposited and played at every level, verified or not. Verification decides only when money can leave. The cashier says, beside your deposit address, what has to pass before you can withdraw, so that nobody learns it for the first time when they ask for their money.
Level 0 — Not verified
An account and nothing else. No documents.
- Deposit and play
- No withdrawals until level 1 has passed
Level 1 — Identity
A photo of an identity document and a liveness check: a short video selfie that shows a real person is holding the phone. We ask for it before your first withdrawal, and also as soon as your deposits reach $1,000 in all or a single deposit is $500 or more. You can keep depositing and playing while it is open.
- Withdrawals open
Level 2 — Address
Proof of your address, dated within the last 90 days: a bank statement or a utility bill, for example. We ask for it once your deposits or your withdrawals pass $10,000 in all, or for a single withdrawal of $5,000 or more.
Level 3 — Source of funds
A statement of where the money you play with comes from, with what shows it (payslips, a sale, savings). We ask for it once your deposits or your withdrawals pass $25,000 in all.
How the amounts are counted
A deposit is counted in dollars at the moment it is credited: at the price the site shows then or, on a site that runs on its own coin, at the price it was converted at. "In all" is the larger of everything you have deposited and everything you have withdrawn, counting the withdrawal you are asking for; a withdrawal that was cancelled, rejected or failed is not counted. There is no daily limit.
If a withdrawal needs more
The withdrawal is not taken and nothing is held. You are told exactly which check is missing and why, your money stays in your balance, and you can still deposit and play. Once the check has passed, ask again.
The liveness check
If it does not pass, you can try again: three attempts in all. After a third that does not pass no fourth is offered; a support ticket is opened for you, and a person looks at it and answers there.
Screening
Every deposit is checked against sanctions and politically-exposed-person lists. A possible match does not take or freeze anything: a person reviews it, and until then a withdrawal waits for that person rather than being approved with others. If the check itself cannot run, your deposit is still credited and the check is run again.
Who does the checks
Documents, the liveness check and list screening are carried out by an identity verification provider on our behalf. What you send goes to that provider; we keep the result and the dates.